630 – Omar, Mohsin, & I are chiling at Danish’s condo in downtown toronto.
700 – We discuss what we should do for dinner and decide on pizza.
Danish: Pizza Pizza is right next door should we go down and pick some up?
Omar: Nah, lets just order it.
D: Calls pizza pizza. Hi can you tell me your specials.
PizzaPizza: Sure, we have a 2 pizzas with 2 toppings special.
D: Great. Could I get one plain cheese and the 2nd with 4 toppings?
PP: No, cannot do.
D: How come?
PP: Sorry cannot do.
D: I think you can do, but you won’t.
PP: Sorry cannot do.
D: ok fine, just give me… – places order.
O: Don’t forget the garlic dipping sauce!
D: Got it 🙂
750 – Getting Hungry
Everyone: Hey where’s the pizza…isn’t there like a 40minute guarantee or something?
800 – Pizza guy arrives.
Us: Hey pizza guy, isn’t there suppose to be a 40min guarantee?
PG: Yes, you’ll have to call customer service about it though.
Us: Ok. So we call and they put us on hold.
PG: I have to go…
Us: Well I’m on hold…
PG: I have to go or my next delivery will be late. And you’ll have to pay now. I can’t just leave the pizza w/o getting money.
Us: Ok fair enough, we’ll pay by credit.
805 – Setting up to eat
Everyone: Shoot..1 (of 2) pizza’s is all burnt.
O: And the garlic dipping sauce is missing!!!
810 – Customer service responds
D – explains the late pizza delivery, burnt pizza, and lack of dipping sauce.
CustomerService: Very sorry sir. We can give you store credit and will send you another pizza.
D: Well I don’t order pizza often. Can you just give me a refund? I have my credit card # here.
CS: Sorry sir…what we can do is refund you in cash.
D: Ok thats fine.
CS: Ok, you should get it within 40mins.
930 – Nothing.
932 – D calls Customer Service.
D: Hi I called one and a half hours ago about my order today that was late and I haven’t received my refund or replacement pizza yet.
CS: Very sorry sir, you should be receiving within next 20mins:
940 – We receive a call from the PizzaPizza fulfilling the delivery
PP: Hi Sir, the driver is currently in scarborough (40mins away). Can we provide you the refund tomorrow?
D: Huh? You guys have locations every few blocks. Are you telling me you have only 1 driver?
PP: Sorry sir, is tomorrow ok?
D: No, I just spoke to customer service about this and they said I’ll receive it in 20mins, 10 mins ago.
PP: Ok, we’ll have it within 40mins.
D: No, in 10mins.
PP: Um…ok…sorry sir. We’ll be there soon.
1100 – Pizza and refund finally arrives. (The 1 bright spot they brought 2 replacement pizzas).
D: Anyone still hungry? I’m kinda full on chips now…and its kinda late to eat now too..
Everyone: Nah, I’m good.
O: I’ll take the garlic dipping sauce 🙂