So a few weeks ago my laptop was acting up and I sent it in for repairs to HP. Actually before that naturally I called them about it and after a few tests they decided ok, I should send it in. So first they mailed me a box that I could use to send it in. The box took forever to reach me. It actually arrived at my office (where I had it sent) very quickly, but they spelt my name completely wrong so the mailroom had no idea where to deliver. I suppose that should have triggered an alarm to me right then.
The box itself was also more like shards of cardboard than a box. I ended up using a new box provided by the mailroom guys instead and sent it in. Flash forward to yesterday and I decided to call them to find out what the status was.
After talking to the HP guy, apparently they’ve already returned it. They shipped it and thought it was done with. I’m like um…nope, haven’t got anything. The guy checks and it was signed by someone named HERON in Ottawa. I don’t recognize the address and actually thats all the information he has. signer, city, postal code. He puts me on hold while he talks to the UPS people.
After talking to them he tells me they don’t know where it is. How is that possible, shouldn’t these ppl know where they send stuff? I mean HP should have the info, and UPS well, how can they not know? So now UPS will work on a trace of it which could take up to 8 business days otherwise I’ll get a new laptop………..come on new laptop! haha Though I’m going to guess they will locate it, but for now, I hope 🙂